Platinum Pest Solutions won me over! The first time I tried to contact them, using the form on their website, I never got a response. When I called about a week later, I explained to the answering service what had happened. She apologized and took all my information. That same night, after hours, I got a call from the owner! He apologized too and said they would definitely contact me the next day so I could schedule service. He said they are growing quickly, and he recognized that they can't let growth impact customer service. The next day I learned they had had a staff meeting to discuss the problem and figure out a solution. The salesman I talked with apologized again and scheduled an exterminator to come out the same day. The exterminator communicated with me directly to let me know when he was on his way and when he anticipated arriving. He spent about an hour exterminating my yellow jackets and confirming that the solution was working. I appreciated that Platinum didn't try to sell me an ongoing service plan. They recognized that I had a one-time infestation problem, and they offered a one-time solution. The yellow jackets that had been swarming my front door all summer are now gone!
We received a wonderful call from a very pleased tenant. Jennifer is a tenant at The Meadows unit 612. She stated that Tony and Joe did an awesome job! They answered all of her questions, accurately performed extra tasks she requested and worked very well with her children. This lady was so pleased with our guys that she made me smile the entire conversation. Let's keep this going!!!!
Dear Mr. Panichi and Mr. Sayre,
I would like to commend all the people at Platinum Pest Solutions who helped my husband and I during a very challenging and stressful bedbug situation last week.
When I sent a quote inquiry via the BBB website, I was contacted immediately by Alyssa Calderone, who scheduled two inspectors Delang (sp?) and John for the following day. The inspectors spent time with my husband and I to really help us understand the level of service that would be provided, if choosing chemical treatment. Although we were headed in the direction of heat treatment, the inspectors' expertise helped us to see where certain bedbug burrowings would not be treated well by heat. They also indicated the level of detail that would be done in treating every crack and crevice in our home. All our questions were answered fully and with professionalism. We did have other service providers inspect our home as well, but none provided the time or level of attention as the Platinum Pest Solutions' inspectors.
We also were contending with a very difficult condo unit owner beneath us, who also serves on the condo board of our building with myself. We were with the understanding he had hired and organized the preventative treatments for his unit and the other unit connected to ours with another service provider. We learned the evening before our full treatment, this unit owner had not hired the preventative treatments.
It was after 5:00 pm when we learned this information and Platinum Pest Solutions's office was closed. Consequently, I sent an email via Platinum Pest Solutions' website. Not long afterwards, I was contacted by Carlos via phone. He was patient to learn about our situation. I had told him if the preventative treatments could not be done on the same day as our unit's full treatment, then we would have to rearrange the date for all services. Our condo board had been through a previous bedbug infestation last fall and learned the importance of having all services done at the same time. Although Carlos could not promise the preventative treatments for the next day, he promised to see what he could do. I was appreciative of his support when I was feeling such pressure to get this situation handled. When I received Carlos' follow-up phone call saying his manager had agreed that the preventative treatments could also occur the next day, you cannot imagine my sense of relief.
Alyssa was great the next morning in getting a billing, tax I.D. and insurance info to our condo building's management company in order to get a check cut for the preventative treatments. We were paying for our own unit's full treatment.
To top this off, my husband and I were leaving town the next day for a business trip. If the full and preventive treatments were not able to be done on 7/8, we would have had to schedule the service upon our return home which would have created immense dissatisfaction with all condo building parties involved.
The customer service we were provided from all Platinum Pest Solutions' representatives was absolutely outstanding. We could also see that the chemical treatment was done in a very detailed and thorough manner which was consistent with what your inspectors had told us. We were able to leave for our business trip the next day, knowing we had received superior service and attention under such a time pressured situation> We also left knowing we did everything we could to make certain all building parties were satisfied with the quick action and service we hired to deal with the bedbug infestation. We would have felt terrible if the infestation would have spread to our neighbors. Please note, we have already scheduled our 2nd out of our 3-package chemical treatment with Alyssa.
We wanted to make sure to take the time to express our appreciation for all who were involved at Platinum Pest Solutions in making this tenable situation one that was dealt with in a manner that could not have gone more smoothly and handled with such tremendous customer service and professionalism. Thank you.
Kim Hart & Charles Cooper
Kim Hart & Charles Cooper
We got a call from Dorothy at Riverdale Manor Apartments, she is a tenant there and wanted to let us all know Julian did a wonderful job today! Great job!!!
I had a bed bug treatment last week. I had the honor of meeting the fantastic crew. They were very professional and knew what they were talking about. They went above and beyond. I would recommend platinum pest solutions to anyone, if their bed bug division was that amazing, I could only assume that they could get rid of any pest in your home!! Don't waste your time and money on any other pest solution like I already have. I wish I would have went to them first. I have had no signs of bed bugs since they treated !!
Received a call from a residential customer today, Diane Dungey. She wanted to compliment her technician Michael on the great job he did with getting rid of all her bed bugs and Ray for the great communication he had with scheduling. Great job guys!
I just wanted to let you know that John Morris (Berry) is a really great technician. He is very thorough, very personable. He has been to my place twice and has done an excellent job. He goes above and beyond expectations.
Attorney At Law
Your company is such a pleasure to work with, thanks you for accommodating all special requests.
Property Manager / Reside Living
"The new tech was great. I do not need a paper invoice, so no worries at all. He did a great job; very personable."
Karri Ann Legg
Good morning all!
I just wanted to take this moment and send an email to let you guys know how much we appreciate your service and ability to provide excellent service with ease.
Joe and his team are amazing, so amazing that even the residents are coming to the office to commend the excellent service they are provided.
The guys are always prepared, Joe ensures that he introduces me to other team members that are working, especially if they are new. Effective communication goes a long way with me and once again I am very appreciative of the rapport that we have.
You guys are wonderful in the office, the field techs are wonderful and to you Jason I say job well done with the individuals that are on staff.
Tammy N. Adgers
Tammy N. Adgers, COS
Lakeside Tower Apartments
East Lake Management Group Inc.
Tammy N. Adgers
Property Manager / East Lake Management Group Inc.
I just wanted to give your technician Phil Vanheest was great and a breath of fresh air. He was very thorough. Thank you for accommodating us so quickly. He put myself and the resident at ease.
Again, thank you.
I called Platinum Pest Solutions to come out and exterminate my house
because I was seeing tiny black spots on my floor along the baseboard. PHIL
came out and identified the pest and went above and beyond! He was very
thorough with his work and explained everything in detail. Because of the
weather at the time he wasn't able to treat the outside, but came back to
take care of it. This is one company I plan to use often!!
Diane Dungey, an individual customer we treated for bed bugs today in Chicago. Joe and Todd treated her home today and she wanted to let me know they did an amazing job! She informed me that Joe was very thorough, kept her informed about what he was going to do and was honest. She said she was so glad she relied on the reviews she read online about our company. She loved Joe’s hard work ethic and honest so much she said she wanted to adopt him!!! Go Joe and Todd!!!
Tenant wanted to compliment Devonte and Matt on their professionalism and attention to detail during there bed bug treatment. He said he had a low income job and could not afford to buy a new couch. He stated that he appreciated their detail in flipping over the couch and that they inspected thoroughly. He appreciated that they took their time instead of suggesting it be disposed of right away. He said that if he has any friends that needed pest control done, he would highly recommend us. Good Job Platinum!
Lincoln Perry Apartments
Sabastian was so professional, kind and represented the company so well. When ever I run into someone needing pest control I will definitely refer Platinum!
I have used Platinum to deal with pest control issues twice. The first time was earlier this year, when I had a bed bug problem. I received 3 treatments in Feb/march, and haven't had any recurrence of the problem.
Thus, when I noticed there were other types of pests that had started to appear - both in my unit and the one below, that was being prepared for re-renting - I decided to call Platinum again.
Phil came out for an inspection. I decided to have a quarterly inspection, and arranged with Phil to return, which he did this morning. He was very! thorough - doing not only the two residential units, but also the utility room and the garage, stairs, building exterior, and then - by special request - some bushes in the rear yard, where a wasp problem had occurred.
I really appreciated Phil's work, and highly recommend his very professional service!!
Ronald F. - Chicago, IL.
Platinum has the best technicians! Everyone loves to see Joe F! The quality of work from all technicians absolutely matches their amazing customer service! 5 Stars!!
Andrea H. - McHenry IL.
I would like to give a THUMBS UP to Platinum for your overall performance. My hats off to Phillip D. Your performance and customer service is off the chart. Thank you for being so thorough in your service.
Angela M. - Chicago IL.
I had a bed bug treatment last week. I had the honors of meeting the fantastic crew. The one that stood out most , I believe his name was Sebastian. He was very professional and knew what he was talking about. He went above and beyond. I would recommend platinum pest solutions to anyone, if their bed bug division was that amazing, I could only assume that they could get rid of any pest in your home!!
Don't waste your time and money on any other pest solution like I already have. I wish I would of went to them first. I have had no signs of bed bugs since they treated !!
Missie L. - Hammond IN.
Impressive - easy to work with - but most important is the care & consideration they showed for the house & its contents, great company. reliable & a 30-day guarantee. on time, no extra hidden charges. I'd use them again if necessary and highly recommend them.
Montie B. - Homewood, Il.
I manage a Property and we have been using Platinum Pest Solutions for a little over a year now. Brandon in Sales is great! Ken whom is the general manager is also great! very pleasant people to work with Joe Joe Joe is the exterminator who always comes to my site he is very thorough and very knowledgeable of the chemicals they use. I highly recommend Platinum for your pest control!
Khalilah H. - Chicago, IL.
I have been working with this company for 4 years .The team at this business are wonderful from the boss Jason to his ladies in the office Alyssa and Jackie these ladies are the best ladies in the world. When ever I call with a problem its solved within 24 hrs. our tech teams are great also . I would recommend this company to all my family and friends that need service . Keep up the good work you guys .
Valerie V. - Chicago, IL.
Lou Manfredini from WGN Radio recommended Platinum Pest Solutions. We were having a problem with flying ants inside our home and they were starting to do damage. One treatment on 6-26-15 took care of the problem. We signed up for an annual contract. There was no pressure to do so. They traveled quite far from Lansing to Schaumburg with no promise of even getting the job. They were out again today, 8-27-15, to provide the second of four treatments inside and outside of our home. I would highly recommend this service. They are very professional and punctual.
Steve H. - Schaumburg, Il
Platinum Pest Solutions is a GREAT company for exterminating. Our tech Francisco C. is the BEST exterminator my tenants have ever had the pleasure of meeting. They rave on how thorough he is when it comes to treating the units and on how friendly he is. I truly recommend him. BEST TECHNICIAN EVER!!!!
Rosa P. - Chicago Il.
I have been employed with this company for a little over a year and a half now and I can honestly say that I have never been treated better by a employer in my life. They provided us with top of the line training. And have always promoted from with in. It is a joy to work for this company and I would not want to work anywhere else. They always provided us with top of the Line equipment to get the job done and give us the best possible chance to do the job right.
Joe F. - Chicago Il
A good friend of mine recommended Platinum Pest Solutions to me. We were having mosquitoes and spiders due to all the rain and standing water this summer. I called in the morning and they had a guy out by afternoon. They did some spraying all around our house where our problem areas were. I was worried because I have a dog and did not know if the chemicals would harm him. They told me it was completely safe for dogs. It's been over a month and our bugs are still gone (and no harm to our dog was a bonus, ha!) I would use them again and recommend them to anyone. I know they have some preventative care as well, which I may look in to for the future. Prices very reasonable as well. Staff very kind and knowledgeable, which was good since I know nothing about bugs.
Megan E. - Chicago Il.
We have had a wonderful experience with this company. Their customer support and follow up is top notch and was critical to solving our issue. I can't say enough about how helpful they were in answering all of our questions, and their willingness to listen to all of our concerns immediately made us feel confident that they were the right choice for a pest control company. I would highly recommend them! via Yelp
I will first off say that I have never written a review in my life. I think its a waste of time. Not to mention I would never have had a pest service come out in the first place because I think its a waste of money, but my wife was persistent. To my surprise I would highly recommend these guys our Residential tech Phil was very professional, and explained everything to the detail. He went above and beyond what I would have ever expected a service like this to do. It was 80 plus degrees and he was making sure he got into the attic and hit hard to reach places. I am a very budget conscious guy but I even told him that they don't charge enough for the service that he delivered today.... Great guy, which I hope means great company because he seemed to be very passionate about the company he works for. A+++++++. (to the point that I am posting on Yelp and Google reviews also, keep in mind I have never thought this much of anyone to even think about writing a review) Job well done Platinum Pest Solutions Inc.!!!! (sorry if any typo's I hate typing)
Andre F. - Flossmoor Il.
Thanks again for everything. Platinum is hands down one of the best vendors I have worked with.
Brandon, the manager/owner was absolutely great to work with as we set up the appointment. I live out of state, but needed work for my mother in Chicago. After the job, my mother sang the praises of Brandon, who answered all of her questions before the visit. She also praised the exterminators who arrived at her apartment. They were courteous, efficient and left the apartment without any odor or mess. When I asked about their job, she celebrated their work for about 2-3 minutes straight. I couldn't get a word in edge-wise!
I have always had a positive experience with this company. They are always courteous and friendly. Joe and Mark are 2 of my favorites. Joe is so energetic and enthusiastic about doing the job. We're always glad to see him coming. They're always very professional and I enjoy talking to them. They're very knowledgeable and willing to answer any questions I have. Joe always informs me if there is a problem and they always let me know what our next steps should be. The service can't be beat and they've been able to rid us of pests which is wonderful. The office staff are so courteous and keep track of our follow up appointments. They're always so accommodating when we have to change or cancel appointments. I would recommend them to anyone who has a pest issue.
They are awesome! I live in Tinley park and when i called they told me if needed they can send someone out the same day! I tried orkan first and they were rude and didn't do half the things platinum does! They even climbed up in my attic. And since I tried orkan first they gave me my first session free because I had to pay for orkan service that I did not like. I'm so pleased with their service. Its definitely needed in homes that have been vacant like mine.
I have had a wonderful experience with this company. I called last minute, on a Friday none the less, and they came out immediately. I was so impressed. There time frame wasn't an 8-5 or something crazy, but a one hour time frame in which they actually came and called when they were close. Phil was great. We told him our problem and concerns and he got to work right away. He did the entire outside and inside efficiently and answered any and all questions we had. The bugs were gone instantly and we have had no problems since, although they are very nice about coming back at no charge in you have any issues. I would recommend them to everyone. Thanks again guys!
Amanda B, Chicago IL
Thanks to the guys at Platinum Pest Solutions. You saved my backyard party. Mosquito control did the job and saved us from those pesty bugs. Your service was wonderful and your employees were so helpful. Anyone with an outdoor party, I recommend their service.
Colleen M, Chicago IL
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