Careers

Job Summary:

Platinum Pest Solutions is seeking a dedicated and experienced General Pest Service Manager to lead our general pest control department. This role is responsible for overseeing daily operations, ensuring exceptional service delivery, and driving departmental growth. The ideal candidate will possess strong leadership skills, technical expertise in pest control, and a passion for operational excellence.

Key Responsibilities:

• Supervise and support pest control technicians to ensure consistent, high-quality service.
• Develop and implement treatment protocols and best practices for general pest control.
• Conduct regular quality control inspections to ensure compliance with company and industry standards.
• Train and mentor technicians in pest identification, treatment methods, and safety procedures.
• Manage technician schedules and optimize service routes for efficiency.
• Address customer concerns and provide expert technical support to ensure satisfaction.
• Maintain inventory of pest control products, equipment, and supplies.
• Stay current with industry trends, regulations, and emerging technologies.
• Collaborate with sales and customer service teams to enhance service offerings and improve customer retention.
• Monitor performance metrics and implement strategies for continuous improvement.

Qualifications & Skills:

• High school diploma or equivalent required, bachelor’s degree in a related field preferred.
• Valid pest control certification and licensing as required by state regulations.
• Minimum of 3 years of experience in pest control; leadership or management experience preferred.
• Strong leadership, organizational, and communication skills.
• In-depth knowledge of general pest control methods and safety protocols.
• Proficiency with scheduling and customer management software.
• Excellent problem-solving skills and attention to detail.

Job description:

The Field Service Technician will use pest control techniques to exterminate/treat pests in outdoor and indoor environments. Responsible for generating sales referrals and leads as well as upselling to existing customers. Providing exceptional customer service to property managers, residents for a designated area/route. The technician will be expected to come to the Lansing, IL office 1 day per week.

Duties/Responsibilities:

• Observes the property and consults with customers to identify pests.
• Determines best method to treating and exterminating pests using specific treatment methods.
• Sprays chemical pesticides and spreads granular pesticides in problem areas.
• Places and sets mechanical traps to remove rodents, roaches, or bed bugs.
• Posts warning signs for areas exposed to chemical pesticides or dangerous gases.
• Cleans affected areas as necessary.
• Responsible for service to a specified service route, including customer service and revenue of defined route. Upselling customers on products and services to help assist in the treatment and removal of pests.
• Ability to work with dogs, as a potential K9 handler
• Maintain appropriate documentation of accounts serviced. Communicate to customers/tenants’ outcomes and expectations of service provided.
• Follow up on any customers issues or concerns.
• Maintain vehicle inspection
• Maintain driving score expectations.
• Follow processes and procedures.
• Performs other related duties as needed.

Required Skills/Abilities:

• Ability to work with all kinds of general pest, including but not limited to, rats, roaches, mice, bedbugs and ants
• Ability to work with dogs. Prior experience working and caring for dogs is a plus
• Knowledge of pest management techniques
• Ability to read material safety (MS Data) sheets and follow manufacturer’s directions for handling dangerous chemicals.
• Ability to communicate effectively with customers, and superiors.
• Excellent analytical and problem-solving skills.
• Ability to learn software platform for tracking progress of service provided.
• Time Management
• Valid driver’s license and clean driving record.
• Pass a background and motor vehicle check.
• Pass a drug screen.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience preferred.
• Must be able to speak and read English fluently.

Physical Requirements:

• Must be able to lift a minimum of 50 pounds.
• Able to work in areas infested with insects, rodents, other bugs and animals.

Job description:

The Pest Control Technician Trainee is responsible for learning and applying pest control techniques to assist in the treatment and prevention of pest infestations in both residential and commercial settings. This position is designed for individuals actively training for licensure, which must be obtained within 30 days of employment. Under the guidance of licensed professionals, the trainee will support field operations, provide excellent customer service, and develop skills in pest identification, treatment application, and customer engagement.

Key Responsibilities:

• Shadow and assist licensed technicians in inspecting properties and identifying pest activity.
• Learn to determine appropriate pest control methods for various infestations.
• Assist with applying chemical and non-chemical treatments (sprays, baits, traps) in accordance with safety regulations and under supervision.
• Set and monitor mechanical traps and devices for pest removal.
• Post warning signage in areas treated with pesticides.
• Support cleaning and preparation of treatment areas as needed.
• Deliver exceptional service to customers, including property managers and residents, on an assigned route.
• Learn and participate in upselling of pest control products and services.
• Document services performed and communicate treatment results and next steps to clients.
• Maintain company vehicle cleanliness, perform pre- and post-route inspections, and adhere to safe driving standards.
• Follow all operational procedures and safety protocols.
• Participate in follow-ups and resolve customer concerns.
• Open to training as a K9 Handler for bed bug detection work.

Qualifications:

• High school diploma or equivalent required.
• Must obtain a Wisconsin pest control license within 30 days of hire.
• Prior pest control experience is a plus but not required - training is provided.
• Must be able to speak and read English fluently.
• Valid driver’s license with a clean driving record.
• Must pass a background check, motor vehicle report, and drug screening.

Skills & Abilities:

• Willingness to work with common pests such as rodents, insects, and bed bugs.
• Ability to work around and potentially handle trained detection dogs.
• Strong communication, time management, and problem-solving skills.
• Basic understanding or willingness to learn chemical safety (MSDS) and pest control practices.
• Comfortable learning and using pest control software and route tracking systems.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Comfortable working in environments with pest infestations, including confined or dirty spaces.
• Able to work in varied weather and environmental conditions.