Careers

Job Summary:

Platinum Pest Solutions is seeking a dedicated and experienced General Pest Service Manager to lead our general pest control department. This role is responsible for overseeing daily operations, ensuring exceptional service delivery, and driving departmental growth. The ideal candidate will possess strong leadership skills, technical expertise in pest control, and a passion for operational excellence.

Key Responsibilities:

• Supervise and support pest control technicians to ensure consistent, high-quality service.
• Develop and implement treatment protocols and best practices for general pest control.
• Conduct regular quality control inspections to ensure compliance with company and industry standards.
• Train and mentor technicians in pest identification, treatment methods, and safety procedures.
• Manage technician schedules and optimize service routes for efficiency.
• Address customer concerns and provide expert technical support to ensure satisfaction.
• Maintain inventory of pest control products, equipment, and supplies.
• Stay current with industry trends, regulations, and emerging technologies.
• Collaborate with sales and customer service teams to enhance service offerings and improve customer retention.
• Monitor performance metrics and implement strategies for continuous improvement.

Qualifications & Skills:

• High school diploma or equivalent required, bachelor’s degree in a related field preferred.
• Valid pest control certification and licensing as required by state regulations.
• Minimum of 3 years of experience in pest control; leadership or management experience preferred.
• Strong leadership, organizational, and communication skills.
• In-depth knowledge of general pest control methods and safety protocols.
• Proficiency with scheduling and customer management software.
• Excellent problem-solving skills and attention to detail.

We are a top 100 pest control company in the United States and are looking for people that want to start a career!

Platinum Pest Solutions is the Midwest's premier pest control provider. We are rapidly growing and are looking for Technicians to join our dynamic team. Our Wisconsin branch is our newest Platinum location which means there will be lots of opportunities for growth! We hope to see you join the Platinum Family.

If you have no experience in the field, no worries! We have an extensive training program and will teach you everything you need to know!

Pest Control Technician Benefits:

• Full time
• Monday-Friday with occasional opportunities for Saturday overtime
• $17.50
• Company Vehicle
• Company Phone
• 4 Options for Medical insurance through United Healthcare after 90 days
• Dental, Vision, and Life Insurance paid for by Platinum (for employee only) after 90 days
• 401k Program
• 7 Paid Holidays after 90 days
• 5 Vacation and 8 sick days
• On-the-job Training
• Continuing Pest Control Education

Pest Control Technician Job Description:

• Responsible for the day-to-day operation of a pest control route.
• Follow a daily route schedule, ensuring timely arrival at each stop. (A company vehicle is provided for work purposes when applicable.)
• Complete all daily service orders accurately.
• Understand and apply all training materials and communications.
• Communicate with customers to ensure satisfaction.
• Utilize in-depth training provided to decide on the most efficient pest solution for their customer's needs.
• Complete all required service-related paperwork/reports.
• Diagnose and discuss the scope of pest control service with customers.
• Ensure personnel training and compliance with safety procedures.
• Present a well-groomed, consistent and professional personal appearance in accordance with employee handbook standards.
• Exercise good time management. 
• Ability to work with dogs. Prior experience working and caring for dogs is a plus

Pest Control Technician Position Requirements:

• Possess or able to obtain required state certification

Pest Control Technician Qualifications:

• High School education or GED preferred
• Valid driver's license
• Good driving record
• Must be able to provide quality service on a timely basis to all customers on route
• Have demonstrated knowledge and ability to communicate effectively
• Excellent interpersonal and communication skills
• Demonstrated ability to solve customer service problems

Job Summary:

As a Customer Care Representative at Platinum Pest Solutions, you will be the first point of contact for our customers, providing outstanding service and support. You will handle inquiries, schedule appointments, process payments, and address customer concerns while ensuring a positive experience. Your role is critical in maintaining customer satisfaction and retention within the pest control industry.

Key Responsibilities:

• Answer incoming calls, emails, and messages, providing prompt and professional customer support.
• Schedule and confirm pest control service appointments.
• Assist customers with billing inquiries, payments, and account updates.
• Address customer concerns and escalate issues when necessary.
• Provide detailed information about pest control services and treatment options.
• Maintain accurate customer records and documentation in the system.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Work collaboratively with technicians and other team members to coordinate services efficiently.
• Stay informed about industry trends and company policies to provide accurate information.

Qualifications & Skills:

• High school diploma or equivalent (Associate’s Degree preferred).
• Previous customer service experience, preferably in the pest control or home services industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer management software and Microsoft Office Suite.
• Ability to multitask in a fast-paced environment.
• Positive attitude, strong work ethic, and team-oriented mindset.
• Bilingual skills (a plus but not required).

Platinum Pest Solutions Expands to Indianapolis!

We’re proud to announce that Platinum Pest Solutions is officially expanding into Indianapolis, Indiana!

This new location marks another exciting step in our mission to provide exceptional pest control service throughout the Midwest. Our Indianapolis team will bring the same Platinum standards that’s earned the trust of property managers, business owners, and multifamily communities across Chicago, IL, Northwest Indiana, and Milwaukee, WI.

We’re passionate about delivering results the right way — through our Core Values: Dream Big, Great Customer Service, Positive & Optimistic Energy, Compassion, and Platinum Pride in every service we perform.

Now we’re looking for motivated, reliable team members to help us build our Indianapolis branch from the ground up. Whether you’re an experienced pest control professional or someone looking to start a rewarding career in a growing industry, we want to hear from you.

Now serving the greater Indianapolis area

www.platinumpestsolutions.com

Platinum Pest Solutions is seeking a dedicated and experienced Service Manager to lead our general pest control department. This role is responsible for overseeing daily operations, ensuring exceptional service delivery, and driving departmental growth. The ideal candidate will possess strong leadership skills, technical expertise in pest control, and a passion for operational excellence.

Key Responsibilities:

• Supervise and support pest control technicians to ensure consistent, high-quality service.
• Develop and implement treatment protocols and best practices for general pest control.
• Conduct regular quality control inspections to ensure compliance with company and industry standards.
• Train and mentor technicians in pest identification, treatment methods, and safety procedures.
• Manage technician schedules and optimize service routes for efficiency.
• Address customer concerns and provide expert technical support to ensure satisfaction.
• Maintain inventory of pest control products, equipment, and supplies.
• Stay current with industry trends, regulations, and emerging technologies.
• Collaborate with sales and customer service teams to enhance service offerings and improve customer retention.
• Monitor performance metrics and implement strategies for continuous improvement.

Qualifications & Skills:

• High school diploma or equivalent required; bachelor’s degree in a related field preferred.
• Valid pest control certification and licensing as required by state regulations.
• Minimum of 3 years of experience in pest control; leadership or management experience preferred.
• Strong leadership, organizational, and communication skills.
• In-depth knowledge of general pest control methods and safety protocols.
• Proficiency with scheduling and customer management software.
• Excellent problem-solving skills and attention to detail.