Careers

Job Summary:

As a Customer Care Representative at Platinum Pest Solutions, you will be the first point of contact for our customers, providing outstanding service and support. You will handle inquiries, schedule appointments, process payments, and address customer concerns while ensuring a positive experience. Your role is critical in maintaining customer satisfaction and retention within the pest control industry.

Key Responsibilities:

• Answer incoming calls, emails, and messages, providing prompt and professional customer support.
• Schedule and confirm pest control service appointments.
• Assist customers with billing inquiries, payments, and account updates.
• Address customer concerns and escalate issues when necessary.
• Provide detailed information about pest control services and treatment options.
• Maintain accurate customer records and documentation in the system.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Work collaboratively with technicians and other team members to coordinate services efficiently.
• Stay informed about industry trends and company policies to provide accurate information.

Qualifications & Skills:

• High school diploma or equivalent (Associate’s Degree preferred).
• Previous customer service experience, preferably in the pest control or home services industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer management software and Microsoft Office Suite.
• Ability to multitask in a fast-paced environment.
• Positive attitude, strong work ethic, and team-oriented mindset.
• Bilingual skills (a plus but not required).

Job description:

This position requires a valid driver’s license and a clean driving record.

Candidates who already hold a valid Wisconsin Pesticide License (DATCP pesticide license) will start at a rate of $20-$22 per hour.

The Pest Control Technician Trainee is responsible for learning and applying pest control techniques to assist in the treatment and prevention of pest infestations in both residential and commercial settings. This position is designed for individuals actively training for licensure, which must be obtained within 30 days of employment. Under the guidance of licensed professionals, the trainee will support field operations, provide excellent customer service, and develop skills in pest identification, treatment application, and customer engagement.

Key Responsibilities:

• Shadow and assist licensed technicians in inspecting properties and identifying pest activity.
• Learn to determine appropriate pest control methods for various infestations.
• Assist with applying chemical and non-chemical treatments (sprays, baits, traps) in accordance with safety regulations and under supervision.
• Set and monitor mechanical traps and devices for pest removal.
• Post warning signage in areas treated with pesticides.
• Support cleaning and preparation of treatment areas as needed.
• Deliver exceptional service to customers, including property managers and residents, on an assigned route.
• Learn and participate in upselling of pest control products and services.
• Document services performed and communicate treatment results and next steps to clients.
• Maintain company vehicle cleanliness, perform pre- and post-route inspections, and adhere to safe driving standards.
• Follow all operational procedures and safety protocols.
• Participate in follow-ups and resolve customer concerns.
• Open to training as a K9 Handler for bed bug detection work.

Qualifications:

• High school diploma or equivalent required.
• Must obtain a Wisconsin pest control license within 30 days of hire (company will assist)
• Prior pest control experience is a plus but not required - training is provided.
• Must be able to speak and read English fluently.
• Valid driver’s license with a clean driving record.
• Must pass a background check, motor vehicle report, and drug screening.

Skills & Abilities:

• Willingness to work with common pests such as rodents, insects, and bed bugs.
• Ability to work around and potentially handle trained detection dogs.
• Strong communication, time management, and problem-solving skills.
• Basic understanding or willingness to learn chemical safety (MSDS) and pest control practices.
• Comfortable learning and using pest control software and route tracking systems.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Comfortable working in environments with pest infestations, including confined or dirty spaces.
• Able to work in varied weather and environmental conditions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Starting at $50,000 base salary, plus uncapped weekly commissions for high performers. On-Target Earnings of up to $85k in year one. 

Position Summary:

Platinum Pest Solutions, a leading pest control provider specializing in multi-family and commercial properties, is seeking a dynamic and results-driven Sales Representative to join our team. In this role, you will be responsible for generating new business, cultivating strong client relationships, and driving revenue growth. You’ll identify potential customers, present tailored pest control solutions, and negotiate service agreements that meet client needs while achieving sales targets.

Key Responsibilities:

· Identify and develop new business opportunities within the multi-family and commercial sectors

· Build and maintain strong relationships with property managers, facility operators, and key decision-makers

· Conduct site assessments and recommend customized pest control solutions

· Prepare and present proposals, negotiate contracts, and close sales

· Consistently meet or exceed sales targets and key performance indicators (KPIs)

· Collaborate with service teams to ensure smooth implementation of services

· Stay current on industry trends, competitor activity, and company offerings

· Maintain accurate records of sales activities and customer interactions using CRM systems

Requirements:

• Minimum 2 years of B2B sales experience, preferably in pest control or a service-based industry
• Proven track record of meeting or exceeding sales goals
• Strong networking, negotiation, and relationship-building abilities
• Excellent communication and presentation skills
• Self-motivated, goal-oriented, and capable of working independently
• Proficiency in CRM software and Microsoft Office Suite
• Must hold a current driver’s license and demonstrate a history of responsible driving

Preferred Attributes:

• Flexibility in working hours and availability
• Strong problem-solving skills and attention to detail

We are a top 100 pest control company in the United States and are looking for people that want to start a career!

Platinum Pest Solutions is the Midwest's premier pest control provider. We are rapidly growing and are looking for Technicians to join our dynamic team. Our Wisconsin branch is our newest Platinum location which means there will be lots of opportunities for growth! We hope to see you join the Platinum Family.

If you have no experience in the field, no worries! We have an extensive training program and will teach you everything you need to know!

Pest Control Technician Benefits:

• Full time
• Monday-Friday with occasional opportunities for Saturday overtime
• $17.50
• Company Vehicle
• Company Phone
• 4 Options for Medical insurance through United Healthcare after 90 days
• Dental, Vision, and Life Insurance paid for by Platinum (for employee only) after 90 days
• 401k Program
• 7 Paid Holidays after 90 days
• 5 Vacation and 8 sick days
• On-the-job Training
• Continuing Pest Control Education

Pest Control Technician Job Description:

• Responsible for the day-to-day operation of a pest control route.
• Follow a daily route schedule, ensuring timely arrival at each stop. (A company vehicle is provided for work purposes when applicable.)
• Complete all daily service orders accurately.
• Understand and apply all training materials and communications.
• Communicate with customers to ensure satisfaction.
• Utilize in-depth training provided to decide on the most efficient pest solution for their customer's needs.
• Complete all required service-related paperwork/reports.
• Diagnose and discuss the scope of pest control service with customers.
• Ensure personnel training and compliance with safety procedures.
• Present a well-groomed, consistent and professional personal appearance in accordance with employee handbook standards.
• Exercise good time management. 
• Ability to work with dogs. Prior experience working and caring for dogs is a plus

Pest Control Technician Position Requirements:

• Possess or able to obtain required state certification

Pest Control Technician Qualifications:

• High School education or GED preferred
• Valid driver's license
• Good driving record
• Must be able to provide quality service on a timely basis to all customers on route
• Have demonstrated knowledge and ability to communicate effectively
• Excellent interpersonal and communication skills
• Demonstrated ability to solve customer service problems

Job description:

The Pest Control Technician Trainee is responsible for learning and applying pest control techniques to assist in the treatment and prevention of pest infestations in both residential and commercial settings. This position is designed for individuals actively training for licensure, which must be obtained within 30 days of employment. Under the guidance of licensed professionals, the trainee will support field operations, provide excellent customer service, and develop skills in pest identification, treatment application, and customer engagement.

Key Responsibilities:

• Shadow and assist licensed technicians in inspecting properties and identifying pest activity.
• Learn to determine appropriate pest control methods for various infestations.
• Assist with applying chemical and non-chemical treatments (sprays, baits, traps) in accordance with safety regulations and under supervision.
• Set and monitor mechanical traps and devices for pest removal.
• Post warning signage in areas treated with pesticides.
• Support cleaning and preparation of treatment areas as needed.
• Deliver exceptional service to customers, including property managers and residents, on an assigned route.
• Learn and participate in upselling of pest control products and services.
• Document services performed and communicate treatment results and next steps to clients.
• Maintain company vehicle cleanliness, perform pre- and post-route inspections, and adhere to safe driving standards.
• Follow all operational procedures and safety protocols.
• Participate in follow-ups and resolve customer concerns.
• Open to training as a K9 Handler for bed bug detection work.

Qualifications:

• High school diploma or equivalent required.
• Must obtain a Wisconsin pest control license within 30 days of hire.
• Prior pest control experience is a plus but not required - training is provided.
• Must be able to speak and read English fluently.
• Valid driver’s license with a clean driving record.
• Must pass a background check, motor vehicle report, and drug screening.

Skills & Abilities:

• Willingness to work with common pests such as rodents, insects, and bed bugs.
• Ability to work around and potentially handle trained detection dogs.
• Strong communication, time management, and problem-solving skills.
• Basic understanding or willingness to learn chemical safety (MSDS) and pest control practices.
• Comfortable learning and using pest control software and route tracking systems.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Comfortable working in environments with pest infestations, including confined or dirty spaces.
• Able to work in varied weather and environmental conditions.

As a K9 Handler at Platinum Pest Solutions, a pest control company specializing in multi-family and commercial properties, you will work with specially trained dogs to detect bed bugs. You will be responsible for handling, training reinforcement, and maintaining the well-being of your assigned K9 partner while ensuring accurate and efficient inspections for clients. Your role is essential in delivering high-quality pest detection services and maintaining the integrity of the K9 program.

Key Responsibilities:

• Conduct thorough bed bug inspections using trained K9s in multi-family and commercial properties.
• Maintain the health, care, and daily well-being of the assigned K9.
• Reinforce training exercises to ensure peak K9 performance and accuracy.
• Accurately document and report inspection findings to the appropriate teams.
• Follow industry regulations and company protocols for K9 handling and detection services.
• Educate clients on inspection results and recommended next steps.
• Collaborate with team members to optimize service efficiency and customer satisfaction.
• Maintain equipment and ensure proper working conditions for inspections.

Qualifications & Skills:

• Prior experience in K9 handling, scent detection, or pest control is preferred.
• Strong bond with animals and understanding of K9 behavior and training techniques.
• Ability to follow protocols and accurately assess K9 alerts.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to work independently.
• Physical ability to handle and care for an active working dog.
• Willingness to travel locally and Wisconsin for inspections as needed.

A pest control technician requires both intellectual and physical skill sets. They will inspect properties for pests and once identified they will use either pesticides or manual methods to eliminate unwanted guests such as rodents, roaches, bed bugs, or any other pest. They will also use problem solving skills and make recommendations to the customer to prevent future pest problems. Our main customers require service inside units and outside of their buildings, which makes it a physical job. If you are up for the challenge, come join our team!

Pest Control Technician Job Description:

• Responsible for the day-to-day operation of a pest control route.
• Follow a daily route schedule, ensuring timely arrival at each stop. (A company vehicle is provided for work purposes when applicable.)
• Complete all daily service orders accurately.
• Understand and apply all training materials and communications.
• Communicate with customers to ensure satisfaction.
• Utilize in-depth training provided to decide on the most efficient pest solution for their customer's needs.
• Complete all required service-related paperwork/reports.
• Diagnose and discuss the scope of pest control service with customers.
• Ensure personnel training and compliance with safety procedures.
• Present a well-groomed, consistent and professional personal appearance in accordance with employee handbook standards.
• Exercise good time management.

Pest Control Technician Benefits:

• Full time
• Monday-Friday with occasional opportunities for Saturday overtime
• $17 - $19 an hour
• Company Vehicle
• Company Phone
• 4 Options for Medical insurance through company after 90 days
• Dental, Vision, and Life Insurance paid for by Company (for employee only) after 90 days
• 401k Program
• 7 Paid Holidays after 90 days
• 5 Vacation and 8 sick days
• On-the-job Training
• Continuing Pest Control Education

Pest Control Technician Qualifications:

• High School education or GED preferred
• Valid driver's license
• Good driving record
• Must be able to provide quality service on a timely basis to all customers on route
• Have demonstrated knowledge and ability to communicate effectively
• Excellent interpersonal and communication skills
• Demonstrated ability to solve customer service problems

A pest control technician requires both intellectual and physical skill sets. They will inspect properties for pests and once identified they will use either pesticides or manual methods to eliminate unwanted guests such as rodents, roaches, bed bugs, or any other pest. They will also use problem solving skills and make recommendations to the customer to prevent future pest problems. Our main customers require service inside units and outside of their buildings, which makes it a physical job. If you are up for the challenge, come join our team!

Pest Control Technician Job Description:

• Responsible for the day-to-day operation of a pest control route.
• Follow a daily route schedule, ensuring timely arrival at each stop. (A company vehicle is provided for work purposes when applicable.)
• Complete all daily service orders accurately.
• Understand and apply all training materials and communications.
• Communicate with customers to ensure satisfaction.
• Utilize in-depth training provided to decide on the most efficient pest solution for their customer's needs.
• Complete all required service-related paperwork/reports.
• Diagnose and discuss the scope of pest control service with customers.
• Ensure personnel training and compliance with safety procedures.
• Present a well-groomed, consistent and professional personal appearance in accordance with employee handbook standards.
• Exercise good time management.

Pest Control Technician Benefits:

• Full time
• Monday-Friday with occasional opportunities for Saturday overtime
• $17.50 - $22 an hour
• Company Vehicle
• Company Phone
• 4 Options for Medical insurance through company after 90 days
• Dental, Vision, and Life Insurance paid for by Company (for employee only) after 90 days
• 401k Program
• 7 Paid Holidays after 90 days
• 5 Vacation and 8 sick days
• On-the-job Training
• Continuing Pest Control Education

Pest Control Technician Qualifications:

• High School education or GED preferred
• Valid driver's license
• Good driving record
• Must be able to provide quality service on a timely basis to all customers on route
• Have demonstrated knowledge and ability to communicate effectively
• Excellent interpersonal and communication skills
• Demonstrated ability to solve customer service problems

This position requires a valid driver’s license and a clean driving record.

Candidates MUST hold a valid Wisconsin Pesticide License (DATCP pesticide license).

Position Summary:

The Pest Control Technician is responsible for applying pest control techniques to assist in the treatment and prevention of pest infestations in both residential and commercial settings. The technician will support field operations, provide excellent customer service, and develop skills in pest identification, treatment application, and customer engagement.

Key Responsibilities:

• Inspect properties and identify pest activity.
• Determine appropriate pest control methods for various infestations.
• Apply chemical and non-chemical treatments (sprays, baits, traps) in accordance with safety regulations and under supervision.
• Set and monitor mechanical traps and devices for pest removal.
• Post warning signage in areas treated with pesticides.
• Support cleaning and preparation of treatment areas as needed.
• Deliver exceptional service to customers, including property managers and residents, on an assigned route.
• Upsell pest control products and services.
• Document services performed and communicate treatment results and next steps to clients.
• Maintain company vehicle cleanliness, perform pre- and post-route inspections, and adhere to safe driving standards.
• Follow all operational procedures and safety protocols.
• Conduct follow-ups and resolve customer concerns.
• Open to training as a K9 Handler for bed bug detection work.

Qualifications:

• High school diploma or equivalent required.
• Must have a valid Wisconsin pest control license
• Must be able to speak and read English fluently.
• Valid driver’s license with a clean driving record.
• Must pass a background check, motor vehicle report, and drug screening.

Skills & Abilities:

• Willingness to work with common pests such as rodents, insects, and bed bugs.
• Ability to work around and potentially handle trained detection dogs.
• Strong communication, time management, and problem-solving skills.
• Basic understanding or willingness to learn chemical safety (MSDS) and pest control practices.
• Comfortable learning and using pest control software and route tracking systems.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Comfortable working in environments with pest infestations, including confined or dirty spaces.
• Able to work in varied weather and environmental conditions.

Position Summary:

The Operations Trainer is responsible for ensuring consistent execution, training excellence, and operational alignment across all Platinum Pest Solutions locations and departments.

This role serves as the owner of training, SOPs, and process consistency, ensuring that all team members are trained and operating under the same standards, expectations, and best practices.

With 10+ years of experience in a service-based industry, this leader will evaluate current processes, identify gaps, standardize workflows, and build training systems that support safety, compliance, efficiency, and Platinum’s commitment to Great Customer Service and Platinum Pride.

Key Responsibilities:

• Design, implement, and maintain company-wide training programs
• Develop standardized training materials, including manuals, SOPs, videos, checklists, and job aids
• Deliver in-person and virtual training across multiple locations
• Partner with HR to ensure training aligns with onboarding, corrective action, and performance management processes
• Measure training effectiveness and recommend improvements
• Standardize procedures to ensure uniform application company-wide
• Own and maintain SOPs, process documentation, and operational checklists
• Conduct audits, ride-alongs, and site visits to ensure adherence to standardized processes
• Partner with leadership to address training gaps and corrective coaching needs
• Support compliance with company policies, safety standards, and regulatory requirements across IL, WI, and IN
• Serve as a resource during incident reviews, safety retraining, and process corrections
• Promote a culture of accountability, safety, and continuous improvement
• Collaborate with Operations, HR, Fleet, Safety, K-9 Leadership, and Executive teams
• Act as a subject matter expert on Platinum processes and service standards
• Support managers with training tools, SOPs, and coaching frameworks
• Assist with rollout of new initiatives, systems, and process changes

Required Qualifications:

• Minimum of 10 years of experience in a service-based industry (pest control, field services, construction, facilities, logistics, or similar)
• Proven experience in training, coaching, and operational process improvement
• Strong understanding of field-based and customer-facing service operations
• Excellent written and verbal communication skills
• Demonstrated ability to lead change and enforce standards without direct authority
• Strong documentation, organization, and follow-through skills

Preferred Qualifications:

• Experience in multi-location and/or multi-state operations
• Background in SOP development, quality assurance, or operational excellence
• Experience training frontline technicians and supervisors
• Knowledge of safety programs, fleet policies, and compliance training